Please ensure that you have notified us that you are returning a faulty item and you have completed the Returns Form correctly.
If you need to return a faulty item, please contact us at firstname.lastname@example.org and request authorisation first. We will not be liable for compensating you for the return postage cost if you have firstly not advised us of the issue/fault and received authorisation for the return.
We thoroughly inspect all items prior to dispatch and you must notify us within 14 calendar days of receipt if you suspect that an item may be faulty. If possible we also request that you send us an image of the 'fault' to email@example.com.
If you wear an item even though it shows signs of 'fault', you will be deemed to have accepted the item in the condition it was received and the item is no longer eligible for refund or exchange.
Items that are returned as ‘faulty’ will be inspected and we will notify you of the outcome via e-mail within 7 days.
Products are deemed faulty if:
(a) the goods are damaged when the customer receives them; or
(b) the goods show a distinct manufacturing fault.
Please note, items that have been altered in any way or damaged as a result of wear and tear or while being tried on, will not be refunded or exchanged.
In the event that we find no fault with the returned item, you will be notified via e-mail that the returned item cannot be accepted and you may elect to have the item re-delivered to you. If you do not accept re-delivery, we reserve the right to retain the item and the purchase price and recover our fees and expenses from you.
Once an item has been confirmed by us as faulty via email notification, we will process your refund within 14 calendar days. You will be refunded for the item and all delivery costs.