Orders are dispatched using our nominated tracked courier service from our UK warehouse, once the order has been placed and processed.
UK Mainland
Orders placed by 3pm will usually be delivered the next working day
Orders placed by 3pm will usually be delivered the next working day before 10am
Ireland
Orders placed by 3pm will usually be delivered within 2 working days
Orders placed by 3pm will usually be delivered the next working day
Please note, all delivery times are approximate. The above delivery times only apply to working days and therefore orders placed on a Friday will be processed by us on the next working day.
You will receive an email containing your tracking information once your order has been dispatched from our warehouse. Our warehouse is closed during UK national holidays and orders will not be shipped during such periods. All orders are processed automatically and we are unable to expedite or delay shipping times.
Your order will be sent to the delivery address that you have provided on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Orders made to addresses to which we cannot ship will automatically be cancelled.
Our Customer Service Team is available at customerservice@kalaycilondon.com to assist you with any queries.
We are currently working on receiving international orders on our website. In the meantime, if you would like to place an international order, please contact us at customerservice@kalaycilondon.com providing your order information, contact details and country. Our Customer Service Team will contact you and take your order over the telephone.
The prices of products on our website do not include relevant overseas import duties and taxes, which are levied by your local customs office once the package reaches your delivery destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order and ensure compliance with all applicable laws and regulations of the country for which the products are destined.
