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TERMS & CONDITIONS

These terms and conditions of purchase were last revised on 26 August 2016

 

Welcome to our website http://www.kalaycilondon.com. These terms and conditions of purchase (together with our terms and conditions of use and privacy policy) (together, the "Terms and Conditions") set out the legal terms that apply to the purchase of our products. 

Please read these Terms and Conditions carefully before purchasing any products on our website. By ordering any of our products, you agree to be bound by these Terms and Conditions. 

 

1. Purchase of products  


 

1.1.  We offer products for sale on our website and our e-commerce business services are available exclusively to our retail customers. 

1.2.  To place an order for the purchase of one or more products, you must fill out the online order form and send it electronically to us, following the relevant instructions. 

1.3.  The order form contains information on the main characteristics of each product ordered and corresponding unit price (including any applicable fees, taxes and VAT), the type of payment that you may use, shipping terms for the purchased products, as well as shipping and delivery costs. 

1.4.  An order shall be deemed to have been submitted when we receive your order form electronically and the order information has been verified as correct. 

1.5.  The order form will be filled in our database for the time required to process your order, and as provided by law. You may access your order form by clicking on the section called My Order in the Customer Care area. 

1.6.  Before submitting the order form, you will be asked to identify and correct possible input errors. 

1.7.  After your order form has been submitted, we will process your order. There may be times we may not process purchases when, for example:

  1. we are unable to obtain authorisation of your payment;
  2. orders are incomplete or incorrect;
  3. you order multiple quantities of an individual product where such products are to be shipped to any one customer or delivery address;
  4. shipping restrictions apply to a product;
  5. the delivery address you provide is the address of an entity or individual providing freight forwarding services;
  6. the products are no longer available or are incorrectly priced or otherwise incorrectly described. 

1.8.  In the above cases, we shall inform you by email that your order has not been processed and specify the reasons. If the products displayed on our website are no longer available at the time of your last access and once we have received your order form, we shall inform you of the unavailability of the ordered items. If the order form has been sent and the price has been paid for items that are no longer available, we will refund the amount paid for those items. 

1.9.  Orders can be placed by telephone with our Customer Service team: Contact us. Our Customer Service team act on behalf of Kalayci London Limited in respect of any queries about delivery. Where you provide us with an email address, we will follow the process outlined in section 1.11. below. If you have not provided us with an email address, we reserve the right to follow an alternative process, which will be notified to you at the time.  

1.10.  By submitting an order form, you accept and undertake to comply with the provisions of our Terms and Conditions. 

1.11.  Once your order form has been submitted, we will send you a purchase order receipt e-mail, containing a summary of the information related to the order form. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order will not take place unless and until the products have been collected from us on your behalf and we have sent you an email confirming that the products have been dispatched to you (“Dispatch Confirmation”). 

1.12.  When placing an order for the first time, you may be offered the option to register with us and will be required to complete certain required fields on an order form. We may ask you to use identifications and passwords and other means for you to be able to access certain areas of our website ("Secure Access"). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access. Without prejudice to our other rights and remedies, we may suspend your access to our website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding our website. 

 

2. Product guarantees and prices 


  

2.1.  On our website, we only offer products marked with the “Kalayci London” trademark. These items are manufactured by Kalayci London Limited and/or by the manufacturer authorised by Kalayci London Limited.

2.2.  We do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. 

2.3.  The main characteristics of the products are shown on our website, on each item page. The products offered for sale on our website may not exactly correspond to the real garments in terms of image and colours due to the internet browser or monitor used. 

2.4.  Prices set out on our website are quoted in Pound Sterling – GBP. While we try to ensure that all prices on our website are accurate, errors may occur. 

2.5.  Prices are subject to change and will be as quoted on our website from time to time, except in cases of obvious errors. Please check the final price of sale before sending the relevant order form. 

2.6.  We may vary the prices of products listed on our website at any time and without any notice but such changes will not apply to products in respect of which you have been sent a Dispatch Confirmation. 

2.7.  All prices of products on our website are the prices for the products only. They include any VAT or other sales tax payable. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes, however, please see section 2.8. below. Prices do not include the charge to you for delivery. Please check the delivery costs and charges on your order form and at checkout, while you are placing your order with us. 

2.8.  Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order and ensure compliance with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

 

3. Payment terms 


  

3.1.  Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

3.2.  In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to our card processor or other banks which provide remote electronic payment services, without any access to third parties. Such details will not be used by us except for performing the procedure relevant to your purchase or issuing refunds or for reporting cases of fraud to the police. 

3.3.  You confirm that the card or payment method that is being used is yours and that all details you provide to us are complete, correct and accurate. You further confirm that the card is valid and the inputted payment details are correct. All cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery. 

3.4.  We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order or as a result of us, the seller of the products, being located in the United Kingdom. 

3.5.  If your card or payment method is not denominated in the currency of your purchase indicated on our website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred by you. 

 

4. Invoicing 


  

4.1.  Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing. 

 

5.  Shipping and delivery of the products 


 

5.1.  Our standard next working day shipping option for UK mainland guarantees the delivery of the products the next working day for orders placed by 3.00pm GMT.

5.2.  Our standard shipping option for Ireland guarantees the delivery of the products within 2 working days for orders placed by 3.00pm GMT. 

5.3.  Our express shipping option guarantees the delivery of the products the next working day before 10.00am GMT for orders placed by 3.00pm GMT.  

5.4.  Our express Saturday shipping option guarantees delivery on Saturday for orders placed on weekdays until Friday by 3.00pm GMT. 

5.5.  We will use our nominated carrier for all shipments. You will receive an email containing your Tracking Number once your package, containing the products, has been shipped from our UK warehouse. Our warehouse is closed during UK national holidays and orders will not be shipped during such periods. All orders are processed automatically and we are unable to expedite or delay shipping times. 

5.6.  Your order will be sent to the delivery address that you have provided on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Orders made to addresses to which we cannot ship will automatically be cancelled.

5.7.  We will endeavour to dispatch your order in accordance with the estimated delivery times set out at sections 5.1. to 5.4. above, or as otherwise specified in the checkout process as you submit your order. There may be additional restrictions or exclusions in respect of specific addresses in countries to which we ship. These may change from time to time. We shall endeavour to notify you of such restrictions but this may not be possible until we have received your order. Orders received after any specified “cut off” time or received on a day which is not a working day (that is any day on which the banks are open for business in London which is not a Saturday or a Sunday), will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed, unless otherwise specified. 

5.8.  Where you have selected any of our delivery services, your sole remedy for any failure by us to dispatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order. 

 

6. Cancellation and returns


 

6.1.  Should you wish to cancel or return any products, you may only do so in accordance with our cancellations and returns policy. Our cancellations and returns policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the product is shipped. For more information on your statutory rights, contact your local Trading Standards office or Citizens Advice Bureau or the equivalent in your country. 

6.2.  In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by telephone as soon as possible, after placing your order and Customer Service will advise if cancellation is available.

6.3.  All products sold by our website come with an identification tag attached with a disposable seal. When trying on the products, you should not remove or alter the tag or seal from the purchased products, should you wish to return the purchased product. 

6.4.  Please ensure the following requirements are met in order to return products purchased from our website: 

  1. the products should not have been used, worn, washed or damaged;
  2. the identification tag should still be attached to the products with the disposable seal;
  3. the products should be returned in their original condition and packaging;
  4. the returns form you received with your order should be completed and enclosed with the returned products;
  5. the products should be returned to us within 14 calendar days beginning on the day on which you received the products. 

6.5.  You are required to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

6.6.  You should return the products to us by packaging the relevant products securely. We recommend that you use a courier service. 

6.7.  The cancellation right set out in this section does not apply to: 

  1. sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; 
  2. products which are made to your specifications or clearly personalised or monogrammed;  
  3. products which have become inseparably mixed with other items after delivery.

6.8.  We will process the refund due to you as soon as possible and, in any event within 14 calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back within such time. 

6.9.  We will refund the price of the product in full, excluding costs for delivery, gift wrapping and other additional expenses. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products. 

6.10.  If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by us to the individual who made the payment.

6.11.  We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise. 

6.12.  We will refund the price of the products in accordance with the time frame as specified in section 6.8. above. To the extent permitted by applicable law, we shall not be responsible for any delay that is beyond our control including delays caused by refund policies of payment card companies. 

 

7. Products which are damaged, defective or incorrect


 

7.1.  You must notify us of an error in respect of the products delivered or of a damaged or defective product within 14 calendar days of receipt. If a product becomes faulty after this period, please contact Customer Care to obtain further returns information. 

7.2.  We will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within 14 calendar days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. 

7.3.  Subject to acceptance by us of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to us. In the event that we find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery, we reserve the right to retain the products and the purchase price and recover our fees and expenses from you.

 

8. Data protection 


  

8.1.  By placing an order, you agree and understand that we may collect, use, store and process your personal data in accordance with our privacy policy. We fully respect the privacy of individuals who access and use our website. 

8.2.  For details on the manner in which we use cookies, the type of information we collect, how and for what purpose we use your information and under what circumstances we disclose information, please see our cookies policy, which is incorporated into and form part of these Terms and Conditions. 

8.3.  You are advised to read our general terms and conditions of use, which also contain important information on how we process the personal data of our users and the security systems of our website.

 

These terms and conditions of use were last revised on 26 August 2016 

 

Welcome to our website http://www.kalaycilondon.com. These terms and conditions of use (together with our terms and conditions of purchase and privacy policy) (together, the "Terms and Conditions") set out the legal terms that apply to your use of our website and any other website or application permitting you to place an order with us for any products and services. 

Please read these Terms and Conditions carefully before using our website. By using our website, you agree to be bound by these Terms and Conditions. 

 

1. About us 


 

1.1.  We are Kalayci London Limited and we operate http://www.kalaycilondon.com

1.2.  We are a company registered in England and Wales and our registered office is at 1st Floor, 64 Baker Street, London W1U 7GB, United Kingdom. Our registered company number is 9764162 and our VAT number is GB 230420662. Our trading address is Gilmoora House, 57-61 Mortimer Street, London W1W 8HS. 

1.3.  We provide any products made available by us for purchase by you through our website. Further details of the products and services we provide are set out in section 2 below. 

1.4.  When you purchase any products and services using our website, you are purchasing them from us.

 

2. Our products and services 


 

2.1.  The products and services we offer allow retail consumers to search through our website and purchase any of our fashion garments and accessories directly from our website. 

2.2.  The contract for the purchase of the products and services is between you and us. This means that it is us who is legally responsible for selling the products and services to you.

2.3.  In order to use the services on our website, you must be over 18 years of age. 

2.4.  We attempt to be as accurate as possible in the description of our products and services. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products and services on our website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. 

2.5.  As a consumer, you have legal rights in relation to products and services that are faulty or not as described. Advice about your statutory legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or the equivalent in your country. Nothing in these Terms and Conditions will affect your statutory rights as a consumer. 

2.6.  The products and services sold by us are supplied for your domestic and private use only. You agree that you will not use the products and services for any commercial, business or re-sale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

3. Our liability in relation to the products and services


  

3.1.  If, in providing the products and services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the products and services. 

3.2.  Subject to section 3.1. above, the aggregate liability under these Terms and Conditions of Kalayci London Limited, in providing the products and services to you, whether arising under contract, tort (including negligence), breach of statutory duty or otherwise, shall in no event exceed 100% of the price of the products you have ordered from Kalayci London Limited. 

 

4. Orders, prices and payment 


 

4.1.  As far as the purchase of products and services is concerned, the steps you need to take to place an order with us are explained on our terms and conditions of purchase.

 

5. Our website


  

5.1.  This section sets out the rules that apply to your use of our website, whether or not you use it to order the products and services or just to browse. 

5.2.  By using our website, you agree to these rules. If you do not agree to these rules, you are not permitted to use our website and you should leave it immediately. 

5.3.  If you continue to use our website and/or if you order any products and services made available by us for purchase over our website, we will take this as your acceptance of these Terms and Conditions.

5.4.  Our website is made available free of charge. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions, and that they comply with them. 

5.5.  Access to our website is permitted on a temporary basis and it does not include any commercial use of our website or its contents. You must not reproduce, copy and/or exploit our website for any commercial purposes without our prior written consent. 

5.6.  We reserve the right to withdraw or amend our website without notice and, from time to time, we may restrict access to all or parts of our website at our sole discretion, in particular for repairs, maintenance or the introduction of new content. However, we will attempt to restore our website for use as soon as we reasonably can. Examples of when we may so deny you access include but are not limited to where we believe that your use of our website is in violation of these Terms and Conditions, any law or the rights of any third party or was not respectful to others.

5.7.  We will not be liable to you if, for any reason, our website is unavailable at any time or for any period. 

5.8.  We cannot promise that our website will be fault free. If a fault occurs with our website, you should report it to customerservice@kalaycilondon.com and we will attempt to correct the fault as soon as we can. 

5.9.  When you visit our website, you are communicating with us electronically. You agree that all agreements, notices, disclosures and other communications that we send to you electronically, satisfy any legal requirement that same communications be in writing. 

5.10.  You must not use our website in any way that causes, or is likely to cause, our website or access to it to be interrupted, damaged or impaired in any way. 

5.11.  You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use our website for lawful purposes only. 

5.12.  Any material that you upload to our website for publication will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties and such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website constitutes a violation of their intellectual property rights or of their right to privacy.

5.13.  You must not use our website for any of the following:  

  1. in any way that breaches any applicable local, national or international law or regulation;
  2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  3. to send, use or reuse any material that is: 
  4. illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or
  5. in breach of copyright, trademark, confidence, privacy or any other right, and/or
  6. otherwise injurious to third parties, and/or
  7. objectionable, and/or
  8. which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam";
  9. To cause harm, annoyance, inconvenience or needless anxiety to any person;
  10. To do some market research and, in particular, to submit, many times and in repeated manner, some snapshots in order to obtain the prices of the products and services sold by us, without having any desire to buy those products and services. We reserve our right to ban you from using any snapshot function, on our website, if we think that you are using the snapshot function for a purpose other than purchasing a product or service sold by us.

5.14.  Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them.   

5.15.  We are happy for you to link to our website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our website, you must do so without delay. 

5.16.  Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.  

5.17.  We may update or change our website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on our website may be out-of-date at any given time. The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that our website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website, or any content on it, whether express or implied. 

5.18.  In relation to our website, we will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: 

  1. use of, or inability to use, our website; or 
  2. use of or reliance on any content displayed on our website. 

5.19.  We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it. 

5.20.We will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of our website and you hereby agree to be responsible to us for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of our website.

 

6. Privacy policy 


  

6.1.  We only use your personal information in accordance with our privacy policy

6.2.  Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using our website, you consent to the use of your data by us and you warrant that all data provided by you is accurate. 

 

7. Intellectual property, software and content 


 

7.1.  We are the owner or the licensee of all intellectual property rights in our website and its content (such as, inter alia, web pages, designs, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, diagrams, layouts, and software including the presentation and compilation of the same) ("Content"). The rights in our website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. 

7.2.  The "Kalayci London" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our products, website, accessories or packaging, whether registered or not (the "Trade Marks"), are and remain the exclusive property of Kalayci London Limited and/or its licensors and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.

7.3.  You must not systematically extract and/or re-utilise parts of our website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of our website. You must not create and/or publish your own database that features substantial parts of our website without our prior written consent. 

7.4.  Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on our website are in no way associated, linked or affiliated with us. 

 

8. Other important information


 

 

8.1.  Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect. 

8.2.  Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you. 

8.3.  Assignment, subcontracting -We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms and Conditions provided that your rights under these Terms and Conditions are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms and Conditions without our consent in writing.

8.4.  Amendments to these terms - We reserve the right to make changes to these Terms and Conditions at any time. You, and any contract of sale between us, will be subject to the version of these Terms and Conditions in force at the time you order the products and services in question from us.

8.5.  Governing law and jurisdiction - These Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions. 

8.6.  Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.

8.7.  Events outside of our control - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control. An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks. 

8.8.  Written communication - Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights. 

8.9.  Notices - All notices given by you to us must be sent to Kalayci London Limited, Gilmoora House, 57-61 Mortimer Street, London W1W 8HS or customerservice@kalaycilondon.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph (Written communication) above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

8.10.  Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have any questions regarding our website or the Terms and Conditions, or in the unlikely event that you have any complaints about any products and services purchased by you from our website, please let us know and contact us at customerservice@kalaycilondon.com or see our "Contact Us" page for details of how to get in touch with us.

8.11.  Contracts (Rights of Third Parties) Act 1999 -The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms and Conditions such that no third party may claim any rights under these Terms and Conditions.

 

 

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